Your Communication Matters Inc.
Would you like to:
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Reduce frustration and stress due to miscommunication and conflict?
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Increase productivity and foster cooperation?
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Diffuse challenging situations while maintaining respect for those involved?
Your Communication Matters Inc. develops, customizes and delivers training and development programs to meet your needs. We focus on enhancing the quality of life at work, getting results while respecting the needs of others, and reaping the benefits of investing rather than spending time. When you want to increase productivity, reduce stress, and communicate effectively, contact Debbie at 416-979-3330 or debbie@ycmatters.com
If I Ran This Place… Communication for Results is now available.
We have the ability to influence and empower through communication. This book serves both to inspire and to demonstrate that our perspective determines our level of effectiveness and power. By viewing everyday challenges such as negativity, change and conflict as though we ran the organization, we become more strategic in how we communicate.
To order a copy on-line click on either of the below links.
Wondering what people are saying:
“If I Ran This Place... is a must read for managers, directors and senior level executives regardless of the sector or industry in which they work. Communications expert Debbie Matters skillfully takes us through scenarios in which it is impossible to not recognize ourselves in the missteps of misinterpretation and miscommunication. She artfully deconstructs these scenarios into relevant and easy to understand theory and bridges this to comprehensive practices that can be applied in one-on-one interactions or complex change management across large organizations. The result is a thorough and stepwise approach of how to build effective communication styles for self improvement and how to foster this in others. Of the many books in this genre that I’ve read, If I Ran This Place... is the jackpot!”
Bernard Lawless MD, MHSc, CHE, FRCSC
Provincial Lead, Critical Care and Trauma,
Ministry of Health and Long-Term Care
Assistant Professor, Department of Surgery, University of Toronto
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“The best way to learn is to know what successes others have had and follow the success pattern. This is a great collection of real life challenges around communication and proof why we all need to be communication experts. Love the proven tools and steps to take your skills to the highest level.”Heather Arthur
Director, Business Service Delivery, Rogers Communications
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“For seasoned leaders, this book is refueling, igniting the need to refresh and reflect on how we communicate - a superb and concise resource.”Pamela Winsor
Director, Health System Strategies and
Chief Marketing Officer, Medtronic of Canada
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“Debbie Matters has written a very practical guide for managers, filled with thoughtful approaches for managing real people, getting things done and solving issues respectfully. I highly recommend this book.”Shelle Rose Charvet
Author, Words That Change Minds and The Customer is Bothering Me
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“Debbie Matters is a wise and thought-provoking communications specialist who writes from experience. If I Ran This Place... is an easy-to-read, practical book providing inspirational tips on how to achieve win-win partnerships in the workplace. I recommend this book to leaders wanting to enhance their communication skills and professional effectiveness.”Norma Beauchamp
Partner, Medius International
and former Senior Vice-President, Bayer Healthcare, Pharmaceuticals
